Terms of Service

1. Using the Site and Services

By accessing the Artaegis website and utilizing our managed IT services, you agree to these terms. Our services are designed to protect and empower your business technology. Use of our services requires adherence to our technical guidelines and professional standards.

Artaegis will provide the services described in the applicable agreed scope.

Any work outside the agreed scope may be treated as additional work and may incur additional charges.

We will notify you where reasonably practicable before undertaking significant additional work.

Changes to the scope may require a revised quotation, additional fees or revised delivery times.

Artaegis may provide or manage technology services including domain and DNS management, cloud services, device management, cybersecurity measures, backups, software, applications, hosting, email and other third-party technology solutions where included within the agreed scope.

Unless expressly stated otherwise, third-party licences, subscriptions, hardware, domains, hosting, software and cloud services are not included in Artaegis service fees and remain the Customer's responsibility.

Artaegis will use reasonable skill and care when configuring or managing these services. However, Artaegis cannot guarantee uninterrupted availability, complete protection against cyber threats, prevention of data loss, successful recovery of data, or the continued availability or performance of any third-party service.

The Customer remains responsible for maintaining appropriate licences, providing accurate information and access, approving required changes, and ensuring that its systems and data are used lawfully.

Third-party services remain subject to the terms, policies and availability of their respective providers. Artaegis is not responsible for failures, outages, security incidents, price changes or other issues originating from third-party providers.

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2. Acceptable Use

You agree not to use our systems or services for any unlawful purpose. This includes, but is not limited to, attempting to breach security measures, distributing harmful software, or interfering with the operational integrity of our IT network.

3. No Guarantees & Limitations of Liability

While Artaegis strives for 100% uptime and robust security, IT environments are inherently complex. We provide services 'as is' without absolute guarantees. Artaegis shall not be liable for indirect losses or data issues beyond our reasonable control.

Unless expressly stated otherwise, third-party licences, subscriptions, hardware, hosting, domains, software, cloud services and other third-party charges are not included in Artaegis service fees.

Examples may include:

Microsoft 365
Google Workspace
Wix
domain registrations
website hosting
antivirus/EDR solutions
backup services
cloud storage
software licences
hardware
third-party applications

Third-party services remain subject to the relevant provider's own terms and policies.

Artaegis does not guarantee the availability, performance, pricing, functionality, security or continued availability of third-party services.

Where Artaegis purchases or administers a third-party service on behalf of the Customer, the Customer remains responsible for the associated charges unless otherwise agreed.

4. Account & Member Responsibilities

Clients are responsible for maintaining the confidentiality of their account credentials. You must notify Artaegis immediately if you suspect any unauthorized access. Active cooperation is required for effective device management and security patching.

The Customer is responsible for providing Artaegis with accurate, complete and timely information, access, approvals, credentials and cooperation reasonably required to provide the services.

The Customer must:

maintain ownership of its accounts, domains, licences and business data unless otherwise agreed;
provide accurate information;
provide required administrative access;
approve changes where approval is required;
maintain appropriate licences and subscriptions;
ensure its users follow reasonable security practices;
maintain appropriate backups unless backup services have been specifically purchased from Artaegis;
notify Artaegis of relevant changes to its systems;
ensure that instructions provided to Artaegis are lawful and authorised.

Artaegis is not responsible for delays, failures or additional costs caused by the Customer's failure to provide required access, information, approvals or cooperation.

5. Changes to Terms & Outlined Information

Artaegis provides technology and IT-related services within the scope agreed with the Customer. Unless expressly agreed otherwise in writing, Artaegis does not guarantee any specific business, financial, operational, website, marketing or security outcome, including increased revenue, productivity, traffic, sales, leads, business growth, uninterrupted service or complete protection against cyber threats.

Artaegis provides technical services only and does not provide legal, financial, accounting, tax, regulatory or other professional advice outside the agreed technical scope, and the Customer remains responsible for obtaining such advice where required.

The Customer must use Artaegis services lawfully and responsibly and must not use them to conduct unlawful activity, obtain unauthorised access, distribute malicious software, conduct attacks, facilitate fraud, infringe third-party rights or compromise other systems. Artaegis may refuse or suspend services where reasonably necessary to prevent unlawful activity, misuse, security risks or harm.

Artaegis may make reasonable changes to its services, technology, processes or service offerings where necessary for security, legal, operational or technological reasons. Any material changes affecting an existing contracted service will be handled in accordance with the applicable Service Agreement.

Information published on the Artaegis website, including service descriptions, packages, examples and indicative pricing, is provided for general information and does not constitute a binding offer. The Customer's actual services, pricing, deliverables and obligations are determined by the applicable quotation, proposal, Statement of Work or Service Agreement.

Any concerns or complaints should first be raised directly with Artaegis so that both parties can attempt to resolve the matter reasonably and in good faith. Nothing in these Terms prevents either party from exercising any legal rights available to them.

These Terms and any dispute arising from them shall be governed by the laws of England and Wales, unless otherwise required by applicable law, and the courts of England and Wales shall have jurisdiction.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

These Terms, together with the applicable Service Agreement, Statement of Work, quotation or proposal, constitute the agreement between Artaegis and the Customer in relation to the relevant services. Where documents conflict, the specific signed Service Agreement or Statement of Work will take precedence over a quotation or general website information.

We may update these terms to reflect changes in our services or legal obligations. We will notify you of material changes via email or a notice on our website. Continued use of Artaegis services after updates constitutes acceptance of the new terms.